Dear valued customer,
I would like to inform you personally about the following aspects:
1. All our showrooms and monobrand boutiques worldwide remain closed until further notice.
It is therefore not possible to visit and collect any ordered, repaired or custom-made items at our stores.Please be assured that we will safely and securely store your watches and pieces of jewelry.
2. We are gladly at your disposal online.
You will find a selected portfolio of jewelry and watches at our online shop for direct order and delivery. Despite all difficulties, we would be happy to fulfil a wish or send a gift directly to your loved one.
3. We will continue to provide some of our services.
Should you wish wedding bands that you have ordered to be send directly to you, we would be pleased to do so, provided that the rings have already been delivered to our headquarters. This applies of course as well to all custom-made items that you have ordered, provided that they have been or will be delivered directly from our atelier in Schwäbisch-Gmünd to our headquarters. Please contact directly our customer service to arrange the further proceeding.
Important notice in this context:
The clause stipulating a 30-day collection period shall be suspended and not be effective during the closure period. Our safekeeping guarantee remains of course unaffected.
Should you have any questions, please do not hesitate to contact us at [email protected]
We are very much looking forward to welcoming you back to enjoy our warm hospitality and service.
Best wishes to you and your families.
Please stay healthy!